*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

LQA RESTAURANT SERVICES AUDIT RESORTSMAGAZINE 24 APR 25 If there was to be a delay due to preparation times were the guests the advised of the delay? 27 N/A Was themain course served within 20minutes of starter/previous course being removed or within 30minutes if no starter was ordered, unless the employee informed the guests of any delays? (1/1) 28 YES Did the waiters serve all plated items with as little disruption to the guest as possible? (1/1) 29 YES Did the waiter serve exactly what was ordered, and was it correct and complete? (1/1) 30 YES Were all appropriate condiments/ sauces offered? (1/1) 31 YES Did the waiter offer an additional bottle of wine/water upon completion of the first? (1/1) 32 YES Did the waiter clear the dishes within 3minutes of guests finishing their meal? (1/1) 33 YES Did the waiter remove the side plates, knives, butter and cruets on completion of themain course in the case of a formal restaurant? (1/1) 34 YES Did the waiter automatically offer desserts both verbally and/or by presenting themenu? (1/1) 35 YES Was the dessert served within 10minutes of ordering and if not, were the guests informed of an expected delay? (1/1) 36 YES Did the employee offer coffee/tea and ask about the special wishes of the guests? (1/1) 37 YES Was the coffee/tea served within 5minutes of ordering? (1/1) 38 YES Weremilk/creamand a sugar selection (white, brown sugar and sweetener) offered with coffee/tea? (1/1) 39 YES Did the service employee voluntarily offer to refill coffee/tea? 40 N/A The guests ordered an espresso. Did the service employee offer a dessert/digestif? (1/1) 41 YES Did an employee inquire whether the service was satisfactory? (1/1) 42 YES Did the invoice have clear, correctly identified individual items that was presented promptly and the payment accepted promptly? 43 N/A Lunch was complimentary EMPLOYEE STANDARDS (12/12) 100.0 % Q# QUESTION SCORE RESPONSE PREVIOUS All employees well-groomed wearing clean, well-fitted uniforms and wearing name badges? (1/1) 44 YES Was the employee’s speech clear and use of English/local language adequate in order to be fully understood by the guests? (1/1) 45 YES Did the employees engage in a well-paced, friendly and interested conversation with the guests? (1/1) 46 YES Did the employee use the guest's name discreetly without overusing it? (1/1) 47 YES Did the employee display appropriate body language a high level of confidence when carrying out his/her duties? (1/1) 48 YES Page 3 of 4 Ref:6891216 : 25,April 2025 20:43:21 CEST