*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

LQA RESTAURANT SERVICES AUDIT RESORTSMAGAZINE 24 APR 25 Was the employee able to confidently answer questions about hotel facilities? 49 N/A Did the employeemake efforts to find out information requested by guests? 50 N/A Was service anticipatory/intuitive and where required adapted/adjusted tomeet the guest's needs? (1/1) 51 YES Did the employeemake every effort tomeet the guest's requests or offer suitable alternatives? (1/1) 52 YES Did the employee engage the guest as individuals and personalize interactions with guests? (1/1) 53 YES Were effortsmade to ensure service was organized and professional without being intrusive? (1/1) 54 YES Did the employee actively listen to the guests without interrupting and give their undivided attention? (1/1) 55 YES Did employeesmaintain alert postures and carry themselves appropriately while interacting with each other in the presence of guests? (1/1) 56 YES Did employees display self-control and empathy in challenging interactions and offer suitable alternatives towards a resolution? (1/1) 57 YES Location Map Auditor (Ovidio Guaita) D E C L A R A T I O N Page 4 of 4 Ref:6891216 : 25,April 2025 20:43:21 CEST