*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

LQA RESTAURANT SERVICES AUDIT RESORTSMAGAZINE 24 APR 25 Did the employee obtain the guest’s name and use the caller’s name at least once during the conversation? 3 N/A If the call was tomake a reservation, did the employee obtain the number of people dining, the dining time and the telephone/room number? 4 N/A Did the employee repeat and confirm the details? 5 N/A Did the employee thank the guest at the end of the conversation? 6 N/A Was the guest greeted or paid attention to within 30 seconds of entering the restaurant? (1/1) 7 YES If the guest(s) had to wait, did the clerk recognize this and apologize for the delay? 8 N/A Were the guests seated at a fully set table within aminute of their arrival? (1/1) 9 YES Did the employee offer help with sitting down, removed excess place settings and presented themenu/wine list to the guest(s)? (1/1) 10 YES If the restaurant lighting was dimmed, was there an alternative light source for the guests to read themenu? 11 N/A In the case of alfresco dining, was a pashmina scarf/ blanket/ direct heating offered if it was cool? 12 N/A If a guest ate his food alone, was he/she offered a newspaper/readingmaterial? 13 N/A Did the employee name any specialties of the day or the unavailable dishes? (1/1) 14 YES RESTAURANT SERVICE (26/26) 100.0 % Q# QUESTION SCORE RESPONSE PREVIOUS Was an aperitif offered within 2minutes of taking a seat? (1/1) 15 YES Did the service employee proposemineral water? (1/1) 16 YES Was the order for food and beverages been taken within 10minutes of seating the guests? (1/1) 17 YES Was the service employee able to answer questions about the menu and its components (allergens, dish combinations, etc)? (1/1) 18 YES Did the employee accommodate any reasonable off-the-menu requests? (1/1) 19 YES Did the employee obtain a full and complete order? (1/1) 20 YES Did the waiter automatically suggest a starter and side orders (if applicable) for each guest? (1/1) 21 YES If applicable, were bread/rolls served and the bread basket topped-up? (1/1) 22 YES Did the employee/sommelier have good product knowledge with regard to the wines/beverages and did he/she recommend a suitable wine to accompany themeal? (1/1) 23 YES Were the correct drinks order served within 5minutes being ordered? (1/1) 24 YES Were drinks served and cleared using a tray? (1/1) 25 YES Was the starter served within 15minutes of the order or previous course? (1/1) 26 YES Page 2 of 4 Ref:6891216 : 25,April 2025 20:43:21 CEST