*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

LQA RESTAURANT SERVICES AUDIT RESORTSMAGAZINE 24 APR 25 Was the order for food and beverages been taken within 10minutes of seating the guests? 17 N/A We had previously agreed on amenu Was the service employee able to answer questions about the menu and its components (allergens, dish combinations, etc)? (1/1) 18 YES Did the employee accommodate any reasonable off-the-menu requests? (1/1) 19 YES Did the employee obtain a full and complete order? (1/1) 20 YES Did the waiter automatically suggest a starter and side orders (if applicable) for each guest? 21 N/A If applicable, were bread/rolls served and the bread basket topped-up? 22 N/A Did the employee/sommelier have good product knowledge with regard to the wines/beverages and did he/she recommend a suitable wine to accompany themeal? (1/1) 23 YES Were the correct drinks order served within 5minutes being ordered? (1/1) 24 YES Were drinks served and cleared using a tray? (1/1) 25 YES Was the starter served within 15minutes of the order or previous course? (1/1) 26 YES If there was to be a delay due to preparation times were the guests the advised of the delay? 27 N/A Was themain course served within 20minutes of starter/previous course being removed or within 30minutes if no starter was ordered, unless the employee informed the guests of any delays? (1/1) 28 YES Did the waiters serve all plated items with as little disruption to the guest as possible? (1/1) 29 YES Did the waiter serve exactly what was ordered, and was it correct and complete? (1/1) 30 YES Were all appropriate condiments/ sauces offered? (1/1) 31 YES Did the waiter offer an additional bottle of wine/water upon completion of the first? (1/1) 32 YES Did the waiter clear the dishes within 3minutes of guests finishing their meal? (1/1) 33 YES Did the waiter remove the side plates, knives, butter and cruets on completion of themain course in the case of a formal restaurant? (1/1) 34 YES Did the waiter automatically offer desserts both verbally and/or by presenting themenu? (1/1) 35 YES Was the dessert served within 10minutes of ordering and if not, were the guests informed of an expected delay? (1/1) 36 YES Did the employee offer coffee/tea and ask about the special wishes of the guests? (1/1) 37 YES Was the coffee/tea served within 5minutes of ordering? (1/1) 38 YES Weremilk/creamand a sugar selection (white, brown sugar and sweetener) offered with coffee/tea? (1/1) 39 YES Did the service employee voluntarily offer to refill coffee/tea? 40 N/A Guests ordered espresso. Page 3 of 4 Ref:6890915 : 25,April 2025 20:24:03 CEST