*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

LQA RESTAURANT SERVICES AUDIT RESORTSMAGAZINE 24 APR 25 Did the employee obtain the guest’s name and use the caller’s name at least once during the conversation? 3 N/A If the call was tomake a reservation, did the employee obtain the number of people dining, the dining time and the telephone/room number? 4 N/A Did the employee repeat and confirm the details? 5 N/A Did the employee thank the guest at the end of the conversation? 6 N/A Was the guest greeted or paid attention to within 30 seconds of entering the restaurant? (0/1) 7 NO 25 Apr 25 08:17 PM Upon entering, the available space is small and located very close to two tables, making it uncomfortable both for those seated and for those arriving who have to wait to be welcomed. Another downside is the divider used to block the view of the breakfast area- it lacks elegance. If the guest(s) had to wait, did the clerk recognize this and apologize for the delay? (1/1) 8 YES Were the guests seated at a fully set table within aminute of their arrival? (0/1) 9 NO After at least 3minutes Did the employee offer help with sitting down, removed excess place settings and presented themenu/wine list to the guest(s)? (1/1) 10 YES If the restaurant lighting was dimmed, was there an alternative light source for the guests to read themenu? 11 N/A In the case of alfresco dining, was a pashmina scarf/ blanket/ direct heating offered if it was cool? 12 N/A If a guest ate his food alone, was he/she offered a newspaper/readingmaterial? 13 N/A Did the employee name any specialties of the day or the unavailable dishes? 14 N/A We had a set menu RESTAURANT SERVICE (23/23) 100.0 % Q# QUESTION SCORE RESPONSE PREVIOUS Was an aperitif offered within 2minutes of taking a seat? (1/1) 15 YES Did the service employee proposemineral water? (1/1) 16 YES Page 2 of 4 Ref:6890915 : 25,April 2025 20:24:03 CEST