*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

LQA RESTAURANT SERVICES AUDIT RESORTSMAGAZINE 24 APR 25 Did the service employee offer a dessert/digestif? (1/1) 41 YES Did an employee inquire whether the service was satisfactory? (1/1) 42 YES Did the invoice have clear, correctly identified individual items that was presented promptly and the payment accepted promptly? 43 N/A EMPLOYEE STANDARDS (12/12) 100.0 % Q# QUESTION SCORE RESPONSE PREVIOUS All employees well-groomed wearing clean, well-fitted uniforms and wearing name badges? (1/1) 44 YES Was the employee’s speech clear and use of English/local language adequate in order to be fully understood by the guests? (1/1) 45 YES Did the employees engage in a well-paced, friendly and interested conversation with the guests? (1/1) 46 YES Did the employee use the guest's name discreetly without overusing it? (1/1) 47 YES Did the employee display appropriate body language a high level of confidence when carrying out his/her duties? (1/1) 48 YES Was the employee able to confidently answer questions about hotel facilities? 49 N/A Did the employeemake efforts to find out information requested by guests? 50 N/A Was service anticipatory/intuitive and where required adapted/adjusted tomeet the guest's needs? (1/1) 51 YES Did the employeemake every effort tomeet the guest's requests or offer suitable alternatives? (1/1) 52 YES Did the employee engage the guest as individuals and personalize interactions with guests? (1/1) 53 YES Were effortsmade to ensure service was organized and professional without being intrusive? (1/1) 54 YES Did the employee actively listen to the guests without interrupting and give their undivided attention? (1/1) 55 YES Did employeesmaintain alert postures and carry themselves appropriately while interacting with each other in the presence of guests? (1/1) 56 YES Did employees display self-control and empathy in challenging interactions and offer suitable alternatives towards a resolution? (1/1) 57 YES Location Map Auditor (Ovidio Guaita) D E C L A R A T I O N Page 4 of 4 Ref:6890915 : 25,April 2025 20:24:03 CEST