*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

24 APR 25 COFFEE SHOPS & CAFES MYSTERY SHOPPER CHECKLIST RESORTS MAGAZINE Were children offered any form of entertainment? 22. N/A Did your waiter read back your order? 23. N/A Were you asked if your meals are satisfactory during your meal? 24. YES Beverages Q# QUESTION RESPONSE Did you receive what you ordered? 25. YES 25 Apr 25 08:56 PM 25 Apr 25 08:56 PM Before the cocktail, we visited the bar for the welcome drink. At first, there were four of us, and it was served with a mint leaf; later, two more guests joined, and theirs was served without the mint. Was your coffee free from bitterness or acidity? 26. N/A Was the coffee rich and flavourful? 27. N/A Did your beverage arrive with clean glassware? 28. YES Were you asked for a second drink order before or during your meal? 29. N/A Did you receive the order in a timely manner? 30. YES Food Q# QUESTION RESPONSE Did you receive the correct order? 31. N/A Is the meal reflective of what you ordered off the menu? 32. N/A Did you receive your order in a timely manner? 33. YES Did your cutlery arrive clean and prior to your meal? 34. N/A Was the meal presented appropriately? 35. YES Did your meal have the correct temperature? 36. - Were your empty plates cleared soon after you finished eating? 37. - Was dessert offered after your meal? 38. - Restrooms Q# QUESTION RESPONSE Were restrooms floors, walls and ceiling clean and in good repair? 39. YES Were handwash basins clean and in working order? 40. YES Page 2 of 3 Ref:6891314 : 25,April 2025 20:58:45 CEST