*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

THURSDAY 24TH APRIL 2025 RESORTS MAGAZINE COFFEE SHOPS & CAFES MYSTERY SHOPPER CHECKLIST S U M M A R Y The bar service audit received highly positive results. The venue was clean, well-lit, and welcoming both inside and out. Staff were friendly, attentive, professionally dressed, and knowledgeable. Guests were greeted immediately and served a welcome drink as part of a set menu. Initial drinks were garnished with mint, while those served later were not. Service was prompt, beverages were served in clean glassware, and restrooms were found to be clean and well-maintained. Schedule Q# QUESTION RESPONSE Time of arrival 1. 8 PM Time of beverage order 2. It was a set menu cocktail Time order received 3. N.A. Time of Meal order 4. N.A. Time order received 5. 8:10 PM Number of Guests 6. 6 Total bill 7. Complimentary Time of leaving 8. 8:45 PM Exterior appearance Q# QUESTION RESPONSE Could you find the café easily? 9. YES Was the lighting adequate and operational? 10. YES Was the exterior clean and inviting? 11. YES Internal appearance and Ambience Q# QUESTION RESPONSE Was the store clean and inviting? 12. YES Were all lights in working order and free from dust? 13. YES How many customers were in the café? 14. 6/8 Number of visible staff? 15. 3 Was background music at an appropriate volume level not interfering with conversations? 16. YES Was the positioning of tables orderly allowing access to wheel chairs? 17. N/A Service Q# QUESTION RESPONSE Were you greeted upon arrival? 18. YES How long before you were acknowledged? 19. Immediately Did the waiter introduce himself/herself? 20. YES Was your meal order taken soon after you entered? 21. N/A No need to order as it was set before Page 1 of 3 Ref:6891314 : 25,April 2025 20:58:45 CEST