*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

04 ARRIVAL RESORTSMAGAZINE 25 APR 25 The guest's name is used naturally as a signal of recognition (0/1) 10 NO The interaction at the reception was quite short so nomany occasions to use names Staff closes interactions with polite, appropriate remarks (1/1) 11 YES All staff encountered are wearing professional, clean and well- fitted uniforms (1/1) 12 YES All staff encountered are extremely well-groomed (1/1) 13 YES Staff maintains alert posture and behaves professionally in view of the guest (1/1) 14 YES Staff does not decline any request without offering appropriate alternatives (1/1) 15 YES Guests are politely greeted curbside within 30 seconds of arriving (1/1) 16 YES If hotel transportation service is utilized, the appearance and hospitality skills of the staff are professional and courteous 17 N/A Luggage assistance is immediate at curbside and offered by the staff (1/1) 18 YES The guest is escorted or directed to the appropriate registration area (1/1) 19 YES Time fromarriving at reception area until registration is complete does not exceed fiveminutes (1/1) 20 YES State how long the registration process took (1/1) 21 YES Fiveminutes for two rooms Special requests or bookingsmade prior to arrival are confirmed during registration or upon entering guest room 22 N/A Availability of a complimentary print and/or digital newspaper service ismade known during arrival (0/1) 23 NO All details of the reservation are accurate; departure date is confirmed during registration (1/1) 24 YES Except the wrong time for dinner booking, but at the bar and restaurant staff was aware about the correct time The guest is offered an escort to their room 25 N/A We have been offered by a welcome drink, so we have been escorted at the bar Luggage service is secure, seamless and does not require the guest to identify or prompt for luggage at any time once a hotel staff member has collected it (1/1) 26 YES Luggage is stored conveniently (0/1) 27 NO My coat hanger was hung on the radiator pipe because there was no luggage cart available. Luggage arrives within 10minutes of registration completion 28 N/A Orientation to the hotel is discreet and helpful, consisting of only relevant and important facts that do not overwhelm the guest (1/1) 29 YES Page 2 of 3 Ref:6888785 : 25,April 2025 16:10:31 CEST