*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

Arrival Experience and Valet Parking Upon arrival, the guest was greeted with professionalism and courtesy. The valet parking service proved to be efficient and well-organized: access areas were safe, well-lit, and staffed by uniformed personnel. A minor shortcoming was noted regarding informational signage, and in one isolated case, a staff member’s insistence during the vehicle return was perceived, potentially linked to the expectation of a tip. Nevertheless, the overall impression conveyed was that of a solid system, attentive to guest safety and ensuring a smooth welcome process. Check-in and Reception The check-in process was quick and efficient. Staff demonstrated appropriate interpersonal skills, smiling, maintaining eye contact, and using a consistently courteous tone of voice. A welcome gesture was the offering of a complimentary drink and the accompaniment to the bar, which significantly elevated the initial perception of the experience. Some minor areas for improvement were noted in reservation management (a slight confusion regarding dinner timing) and luggage handling, where the immediate absence of a trolley required resting a coat on an improvised surface. Common Areas and Outdoor Spaces The common areas were well-maintained, clean, and welcoming. The surroundings conveyed a sense of understated elegance, enhanced by high-quality architectural elements. It was observed that the results of renovations carried out at different times were perceptible in some stylistic differences, though never discordant: overall, coherence, comfort, and quality were preserved. Wi-Fi connectivity was generally good, and the cleanliness and maintenance of both interiors and outdoor spaces consistently met excellent standards. Rooms and In-Room Services The inspected rooms demonstrated meticulous preparation and nearly flawless maintenance. Amenities were complete and aligned with the category standards, with the only exception being the absence of an ironing board. The air conditioning system exhibited slight noisiness, and the remote control for the motorized curtains was somewhat unintuitive, but neither issue significantly impacted overall comfort. Bathrooms achieved top levels of cleanliness and maintenance: no anomalies were detected, surfaces were gleaming, and hygiene amenities were complete and orderly. NARRATIVE REPORT