*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

RESORTSMAGAZINE 05 GUEST EXPERIENCE IN COMMUNAL AREAS THURSDAY 24th April 2025 96.15 % (25.0/26.0) S UMMA R Y On April 24th, 2025, the guest experience in the communal areas of the Hotel was evaluated with a very high overall score of 92.59%. Service performance was strong (89.5%), with staff consistently polite, professional, and engaging. Telephone etiquette was handled excellently, and in-person interactions reflected a genuine interest in guest comfort. Staff were generally articulate and well-presented. Communication across departments was mostly effective, but the use of guest names during interactions could be improved. Uniforms were clean and professional, though not particularly exceptional or memorable. The evaluation of the facilities achieved a perfect score (100%). Public areas were clean, welcoming, and elegantly designed, though it was noted that different styles from various renovations are visible—a neutral observation rather than a positive or negative. The hotel successfully maintains a strong sense of arrival and place, offering comfortable and private spaces for guests to relax. Internet connectivity was generally good, and both the interior and exterior spaces were well-maintained and in excellent condition. Section Actual Target % Service 17.0 18.0 94.4 Facility 8.0 8.0 100.0 S C O R E B Y S E C T I O N Page 1 of 3 Ref:6889829 : 25,April 2025 17:47:04 CEST