*CONDENSED AUDIT REPORT* HOTEL NAME - April, 2025

RESORTSMAGAZINE TURN-DOWN SERVICES - HOUSEKEEPING THURSDAY 24th April 2025 100 % (9.0/9.0) S UMMA R Y The turn-down service inspection received a perfect score of 100%. Turndown was provided automatically and executed in a timely, discreet manner. The evening service included neatly prepared bedding, folded clothing, organized printed materials, emptied wastebaskets, cleaned bathroom areas, restocked amenities, and neatly arranged toiletries. Used bathroom linens were replaced and presented in excellent condition. The service also included a thoughtful detail to enhance the guest experience. SERVICE (9/9) 100.0 % Q# QUESTION SCORE RESPONSE PREVIOUS Turndown is provided automatically (1/1) 1 YES Turndown is provided automatically or the guest is prominently invited to call to request service 2 N/A Turndown service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed 3 N/A During evening service, an effort ismade to set an appropriate atmosphere (1/1) 4 YES During evening service, bedding is neatly prepared (1/1) 5 YES During evening service, shoes left out in the roomare paired and neatly placed near where the guest had left them, out of high traffic areas 6 N/A During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view (1/1) 7 YES During evening service, all printed products, including newspapers, magazines and hotel collateral, are straightened. The wastebaskets are emptied (1/1) 8 YES During evening service, the bathroom counter, sink, shower and tub are cleaned (1/1) 9 YES If depleted, during evening service, amenities are plentifully supplied 10 N/A During evening service, the guest's toiletries are neatly arranged. They are displayed on a liner or shelf (1/1) 11 YES During evening service, used bathroom linens are automatically replaced, unless the guest chooses to participate in an environmental preference program. All replaced linens are neatly displayed and in excellent condition (1/1) 12 YES Evening service includes a noteworthy or thoughtful element (1/1) 13 YES Page 1 of 2 Ref:6890862 : 25,April 2025 19:19:28 CEST